Hollywoodbet is among the most popular bookmakers in South Africa because of its premium betting services and user-friendly platform. This has definitely seen many punters opening accounts with them.
Occasionally, some users have had problems logging in to these accounts. In this post, we focus on how to fix login issues on both the site’s Hollywoodbet mobile and desktop versions.
How to login to Hollywoodbets on desktop
Once you have registered your account, the process of logging into the Hollywoodbet account is very simple. Simply enter your username and password on the spaces provided at the top of the screen. Then confirm that you have consented to the terms and conditions (T&Cs). Lastly, click the login button to access your account.
How to log in to Hollywoodbets on Mobile?
The mobile login process is pretty similar to that of using a desktop. Enter your username (can be in the form of your email address or mobile number you registered with) at the top of the mobile device screen. Your password will also be required. Check the T&Cs box to show that you consent to their terms. Lastly, click the login button to access your account.
Hollywoodbets login problems and their solutions
Below are some typical failure-to-login scenarios:
- Account no longer active – This happens if you haven’t used your account for some time. Contact the customer support team with your account details to resolve this issue.
- I have forgotten my password and username – On the login screen, click on the “forgot password” link to reset your password and get your username.
- Account needs FICA verification – Here, you’ll need to submit your proof of residential address and ID/passport.
- I have submitted the required FICA documents, but my Hollywoodbet account hasn’t been verified – Contact the customer support desk.
- Phone number is invalid – This mostly happens when your account has been closed or entered incorrect account details. Double-check that you’ve entered the correct number, and if the issue persists despite providing the correct information, you’ll need to contact customer service.
- Please accept the terms and conditions – This can be resolved by ticking the terms and conditions box located below the login form.
How do I contact Hollywoodbets customer support?
Hollywoodbets customer service is the primary point of contact when you have a login-related issue. The following are some of the communication channels available to its users:
- Email: firstname.lastname@example.org.
- Helpline – Tel: 0873537634.
- Live chat – This is the quickest way to get real-time answers to your login problems. To contact a customer care person, simply click the live chat icon and choose your problem category from the chat menu selections.