How to redeem Bonga Points for electricity

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You can now redeem your Bonga Points for KPLC tokens following Kenya Power partnership with Safaricom to enable customers easily pay for electric bills.

Through the partnership, Kenya Power’s 7.1 million domestic customers can now redeem their Bonga Points to purchase tokens or pay for their bills at the rate of 20 cents per Bonga Point.

The partnership gives customers an alternative wallet from which to pay for electricity, thus providing relief to households facing pressure from suppressed incomes due to the economic effects of the Coronavirus pandemic.

At the same time, it provides customers with yet another cash-free avenue through which to pay for power, boosting the Company’s efforts to promote measures to curtail the spread of the Coronavirus.

Presently, Kenya Power customers can pay for electricity using mobile money platforms and bank transfers, as an alternative to cash payments.

How to buy KPLC tokens from Bonga Points

  1. To redeem Bonga Points for electricity units, dial *126#
  2. Select ‘Lipa Na Bonga Points’.
  3. Select ‘Pay Bill’ option, enter 888888 for postpaid or 888880 for prepaid
  4. Key in your account or prepaid meter number.
  5. Hit send

Customers paying for electricity using Bonga Points will be subjected to the applicable electricity tariff as stipulated by the Energy and Petroleum Regulatory Authority.

“As an organization, we are acutely aware of the impact that this pandemic has had on many Kenyans. We are therefore calling on our customers to take advantage of this opportunity and pay for electricity using Bonga Points,” said Bernard Ngugi, Managing Director and CEO, Kenya Power.

Bonga is a loyalty scheme launched by Safaricom in 2007 to allow its customers to accumulate points based on usage of services on its network. Through a recent initiative dubbed ‘Bonga For Good,’ Safaricom saw over 1 billion Bonga Points redeemed towards food and household items.

“Over the years, our customers have enjoyed rewards such as airtime, data bundles and affordable devices for their loyalty to the Safaricom network. By partnering with Kenya Power, we hope to give our customers more options and freedom in how they utilize their loyalty points,” said Peter Ndegwa, CEO, Safaricom.

The Kenya Power and Lighting Company PLC (Kenya Power) owns and operates most of the electricity transmission and distribution system in the country. The company’s customer base stood at over 7.5 million as at the end of June 2020.

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