How to Recover Forgotten KRA Pin

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We are going to learn how to recover your forgotten KRA Pin Number, how to reset your KRA Password if you forgot it and also how to change or retrieve your email address that you used to register KRA Pin Number with.

How to Recover Forgotten KRA Pin Number or Email Address

Most people usually misplace their KRA certificates or forget the email address they registered KRA Pin with where the KRA Pin details were sent.

Now you will not trouble your mind with questions like, How do I Get My KRA Pin after Losing It? or I lost my KRA pin what do I do? The good news is that Kenya Revenue Authority has put in place several ways to help you recover your forgotten Pin Number or email address

You can do either of the following to recover your lost or forgotten KRA Pin Number or email address.

Here is what to do if you lost KRA pin number:

1: Use your ID to recover your lost KRA pin

KRA runs a free KRA pin checker service and which requires that you have your national id card.

I know now you are wondering how to check my KRA pin using id number.

Scan your original ID (from a cyber or office) and send an email saying you can’t recall you pin and that you need them to send it to your email to KRA customer care staff will respond within a few hours and you will have your lost KRA pin back.

Call them if they delay.

Here are the official KRA iTax contacts:

Telephone (landline) +254 (020) 4999 999 /+254 (020) 4998 000
KRA Mobile number +254 (0711) 099 999
KRA Customers Email:

2: Contact KRA on social media

Still on the question of I forgot my KRA password, you can instead get in touch with KRA via their very active social media handles.

Go to KRA iTax customer care KRA Facebook page or KRA Twitter handle and again, scan and send your ID to their inbox requesting them to send your pin via Facebook/Twitter.

3: Seek Help from the Nearest Huduma Centre

Visit Huduma centers across the country with a copy of your original National ID Card.

KRA offices countywide

Here are various KRA offices countrywide.

Office Location
KRA Offices Nairobi Kenya
KRA Headquarters Times Towers, Nairobi (Haile Selassie Ave)Phone: 0711 099999


KRA Upper Hill Forodha House. Upper hill close just  off. Ngong RoadPhone: 020 2715540
KRA Offices, Sameer Business Park Sameer Business Park Rd, Mombasa Road, Phone: 020 8043522
KRA Offices, The Rest of the Country
KRA Wilson airport Wilson Airport, KRA Bldg., Phone: 020 6005635/6/30
KRA Thika offices Thika House, Phone: 067 21701
KRA Nakuru offices Generation House, Kenyatta Aven. Phone: 051 2213891
KRA Eldoret Offices Kiptagich House, Uganda rd. Phone: (053) 2062300
KRA Kericho offices D.C.’S Office, Phone: 052 20104
KRA Mombasa offices Customs House, Nyerere Street, Phone: 041 2314044
KRA Malindi Offices Malindi Complex, Lamu Rd, Phone: 042 2130955
KRA Voi Offices Portter House, Phone: 043 2030297
KRA Machakos Offices Utisi House, Phone: 044 20232/ 0734 954548
KRA Meru Offices Angaine Plaza, Just Off Meru’s Tom Mboya street, Phone: (064) 30713
KRA Embu offices Wanjiru Centre, KubuKubu Road, Phone: 068  31360
KRA Nyeri offices Premier Building, Kanisa Rd. , Phone: 061  2030728
KRA Kisii Offices Umoja Complex, Hospital Rd. Phone: 058 30908
KRA Kisumu offices Swan Centre, Oginga Odinga Road, 1st Floor, Phone: 054 2020509
KRA Kakamega Offices Ambwere complex, Kakamega-Webuye Rd. Tel No. (056) 30358
KRA Bungoma Offices Moghe Plaza (Moi avenue), Tel No. (053) 30543
KRA Garissa offices Harambee Rd, Garissa Town, Phone: 046 2102519

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