How to change NHIF hospital online

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NHIF now provides members with a choice of their preferred outpatient hospital medical facility where they will be going to seek outpatient medical help.

Once you choose a preferred facility you will not be able to get your medical services paid by NHIF from ANY other hospital. In the situation where you might need to change your preferred outpatient medical facility/ hospital; NHIF allows you to do so twice a year.

  1. Go to NHIF Portal and Download Change of Mediacal Facility Form
  2. Fill out the form
  3. On the outpatient medical facility form, you can indicate a different hospital for each of your family members.
  4. Visit your nearest NHIF branch and submit the change of medical facility form.

Alternatively, there is a national call-out for change of NHIF preferred facilities. When the call is out you are advised to visit your new hospital and change your preference.

Also read: How to Check Your NHIF Status online

You can also change your NHIF Outpatient Facility on your mobile phone by dialling *155# and follow the prompts or download NHIF Mobile App on Playstore or Apple Store.

Also read: How to Pay NHIF Via Mpesa


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  1. I’ve been trying to my out patient facility but your system doesn’t seem to work. My account no 1473950


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